Talks


VENDOR RELATION MANAGEMENT

DOC SEARLS


OTHER TALKS FROM #6

ABOUT THIS TALK

In this inspiring video Doc Searls, keynote at MoMo #6, explains the concept of Vendor Relationship Management (VRM) – the reciprocal of CRM. VRM enables the customer controls his or her relationship with vendors rather than vice versa. Doc ends with some possible examples of how VRM could be implemented.


ABOUT DOC SEARLS

Doc Searls

ABOUT THIS VIDEO

Posted: 2 June 2008
Filmed: 2 June 2008

Location: Amsterdam

31:20

MOMO #6

Language: English

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